FAQ

FAQ

Below you’ll find answers to the questions we get asked the most about living at Northpoint Crossing.

General

How can I contact you?

You may contact us via phone at (979)-703-6449 or in-person at 1501 Northpoint Lane, College Station, Texas 77840.

Can I come and visit?

Our Leasing Office is open 7-days a week, Monday – Friday: 9am-6pm; Saturday: 10am-5pm and Sunday: 1pm-5pm.

Leasing

Can I choose where I live?

We do accept location requests as entered into the Interest page on the application, but requests are not guaranteed and will be taken on a first come first served basis according to lease sign dates and availability.

What is the payment plan for rent?

Rental installments are based on the total days of occupancy for the entire lease term; that total is then divided into equal installments due on the 1st of every month. Grace periods and late fees are outlined in your lease contract.

How can I pay my rent?

Rental installments can be paid electronically through your personal Resident Portal with a credit/debit card or e-check, in-person or mailed via check, cashiers’ check, or money order. Cash payments are not accepted.

Can I pay my rent with a student loan?

Rental installments can be paid with student loan disbursements; however we do not have the ability to receive distribution directly from the disbursing entity.

What's included?

What's included?

All utilities are included in the rent except for electricity, which is billed back with a service fee.

What appliances are included?

Stainless Steel Appliances including refrigerator, microwave, dishwasher, washer dryer, and oven/cooktop.

What furniture is included?

Furniture in the bedrooms include a bed, nightstand, dresser, desk, and desk chair. Living rooms include a couch, coffee table, and bar stools in the kitchen

What is the pet policy?

Northpoint Crossing is pet friendly. There are breed restrictions and weight requirements. Please see the office for details. There is a pet deposit and a reasonable pet rent.

Roommate matching and requests

Can I live with my friends?

All applications include a “preferred roommate” field for you to list any requested roommates and invite them to be part of your roommate group to ensure group placement. We cannot guarantee any roommate requests, but we do our best to keep requested roommates together based on availability.

How do you decide who I live with?

The online housing application includes an Interest page with several questions related to cleaning habits, sleeping habits, studying habits, hobbies, etc. This data is used for roommate matching. We do not guarantee a perfect match for all roommates.

Can I change rooms if I am unhappy with my allocated roommate?

You can transfer units based on availability. Transfer fees and documentation will be required before you can pick up new keys.

Do you allow couples?

Anyone can live in our units as long as they meet our qualification guidelines.

Maintenance and subletting

How are maintenance requests handled?

All residents have a 24-hour Resident Portal where maintenance requests can be submitted. Requests can also be submitted over the phone or in-person at the office. Maintenance requests are completed in order of priority and date received. Most requests will be completed within 48 business hours. Any delays will be communicated to the resident. After hours emergencies must be reported to the office via the after-hours service line and will be responded to within 1 hour.

Who can I speak to if I have a problem?

Our office staff are ready and willing to help however we can. Please call or stop by the front desk to discuss your situation and the appropriate person will address it. You can also submit all inquiries through the 24-hour Resident Portal.

What is your cancellation policy?

Once your lease is signed, you are fully responsible for that contract. If you wish to cancel your lease, you will need to find someone to take over the lease contract and pay any applicable re-let fees. The new applicant will need to pass the credit, background and eviction screening before they are approved to take over your lease contract.